Category Archives: FAQ

What warranty RephiLe water systems carry?

RephiLe Bioscience, Ltd. warrants the water system against defects due to materials and workmanship when used in compliance with instructions and operating conditions specified in this manual.  RephiLe Bioscience warrants the system for 12 months from the earlier of 1.    The date of installation, or2.    The 183th day of shipment from RephiLe Bioscience’s warehouse. Within the warranty period, RephiLe Bioscience

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Would a RephiLe replacement cartridges damage my lab water system?

The RephiLe replacement cartridge is unlikely to damage a water system.  Mechanical fitting of our cartridge fits perfectly on the original system.  Other then mechanical fitting, there are basically two sub-systems in a lab water machine: the electric monitoring and control system and water flow system.  Cartridge is a consumable in the water flow path, not a part of the

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Would the original water system manufacturer refuse to service the system or void the warranty when a generic cartridge is used?

A replacement cartridge is a consumable, not under the system warranty. As explained in Question 1, a replacement cartridge is not likely a cause of any system problems.  Thus the original manufacturer is not likely to void the warranty.  It is illegal to refuse a reasonable service request under warranty in many countries.There are many similar cases where replacement consumables

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What are some benefits to users from RephiLe replacement consumables?

There are three benefits: 1. Generic replacement consumables provide users a choice of an alternative, equally high quality consumable at a much lower cost, thus reduce the cost of ownership and operation. 2. RephiLe replacement cartridges are designed to tolerate harsher feed water quality better, thus have longer useful life.3. A generic consumable provides additional security of supply in case the original

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What warranty RephiLe replacement cartridges carry?

RephiLe replacement cartridges and accessories carry the same warranty as the original ones.  During our product validation, we validate and guarantee items listed in each Certificate of Quality.  A cartridge’s useful life, whether is in time or in amount of water it processes, is heavily dependent on the quality of water source.  We tested our cartridges side by side against

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When will replacement cartridges for the SMART, ADVANTAGE, INTEGRAL range systems be launched?

RephiLe will progressively introduced new replacement cartridges to the market.  You will be notified of such new products.  Please also check RephiLe website to updates. About RephiLe: Driven by innovation and quality, RephiLe is a dedicated provider of water purification systems and laboratory filtration products. At the same time, RephiLe produces comprehensive consumables that can be used in Millipore lab

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How to demonstrate the quality of a RephiLe replacement cartridge?

Water quality is monitored online by the original water system and displayed as such.  Thus if the original water system displays acceptable water parameters, such as conductivity, resistivity, TOC, etc., the functionality of a RephiLe replacement cartridge is proved acceptable. One thing the system does not display is the capacity of a cartridge, such as the ion-exchange cartridge.  All our

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What is the difference between an original cartridge and a RephiLe replacement cartridge?

RephiLe replacement cartridges are developed based off the characteristics of the original cartridges.  RephiLe’s design ensures the same flow path, flux, and the quality of the product water.  RephiLe cartridges are not mere copies of the original cartridge. RephiLe has its own brand and patents on cartridges, does not infringe the intellectual property of the original manufacturer.  Design of fillers

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